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Privacy Policy

1. Introduction

1. Despite the fact that we basically never stop inventing, improving and testing new things for you, we never forget to think about your safety. That is why we protect your privacy with the most advanced practices and technologies. We aim to ensure that your personal data are always processed only to the extent necessary and only for the necessary purposes in accordance with applicable legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter the “GDPR”).

2. The personal data controller is Prusa Research a.s., Company Id. No.: 06649114, with its registered office at Partyzánská 188/7a, Holešovice, 170 00, Prague 7, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, Section B, File 23056, established under the laws of the Czech Republic (hereinafter “we” or the “Controller” or the “Operator”).

3. The purpose of this Privacy Policy (hereinafter the “Policy”) is to inform you about your rights in connection with the processing of personal data and the manner and extent of their processing when using the prusa3d.com, printables.com, prusalab.cz and prusament.com websites (hereinafter the “PRUSA websites”), including the use of the websites by non-registered users, when purchasing goods or services in the e-shop at www.prusa3d.com (hereinafter the “PRUSA E-SHOP”), when exercising the rights and obligations arising from the contractual relationship between you and the Controller, when using your PRUSA ACCOUNT (hereinafter the “PRUSA ACCOUNT”), or when using other services and websites operated by the Controller or by any of the companies associated through property or personnel with the Controller (hereinafter the “PRUSA SERVICES”).

If you are unclear about how personal data are processed under this Policy, please contact us at any time.

Contact details of the Controller are as follows:

Prusa Research a.s.
Partyzánská 188/7a
170 00 Prague 7 - Holešovice
Czech Republic

E-mail address: [email protected]
Phone: +420 222 263 718

2. Sources and categories of the personal data processed

1. The Controller processes personal data provided by you or collected by the Controller in the course of performance of your order.

2. The Controller processes, in particular, your identification and contact details, voluntarily provided descriptive data, details on orders and their performance, data on the use of PRUSA SERVICES and login details.

3. Purpose, legal basis and duration of personal data processing

1. We process your personal data for the following purposes:

A) Use of the PRUSA websites

The legal basis for personal data processing is the exercise of the contractual rights and obligations of the Operator following from the Terms and Conditions of Service of the PRUSA websites (hereinafter the “Terms and Conditions”). In particular, we are committed to making the browsing experience on the PRUSA websites as superior and user-friendly as possible. In this respect, we process data that may have the nature of personal data, including, but not limited to, data related to your visit to the PRUSA websites and the history of visits to the PRUSA websites, information concerning your browser settings, screen resolution, internet connection, etc.

We process personal data for this purpose for a period of one year from the last visit to the PRUSA websites.

B) Management of the customer account - PRUSA ACCOUNT

The legal basis for personal data processing is the exercise of the Operator’s contractual rights and obligations following from the Terms and Conditions. In order to maintain the customer account - PRUSA ACCOUNT, registration is required, during which we process identification, contact and other data that you provide or subsequently add or modify in your customer account.

We process the provided data for the duration of your customer account - PRUSA ACCOUNT and for 3 years after its termination.

C) Purchase at the PRUSA E-SHOP

The legal basis for personal data processing is the processing of an order for goods or services and the exercise of the rights and obligations following from the contractual relationship between you and the Controller under the General Terms and Conditions (hereinafter the “General Terms and Conditions”), as well as performance of the related legal obligations. Orders require personal data necessary for successful processing of the order (name, address, place of residence and mailing address, contact details, etc.). Provision of personal data is a necessary requirement for the conclusion and performance of a contract; without provision of personal data the contract cannot be concluded or performed by the Controller.

We process the personal data provided for a period of 5 years from the date when the last order is made at the PRUSA E-SHOP.

D) Provision of other PRUSA SERVICES

The legal basis for the processing of personal data is the performance of the contractual rights and obligations of the Operator arising from the terms and conditions applicable to the relevant PRUSA SERVICE, such as the services available through PRINTABLES.COM. The applicable terms and conditions governing the relevant PRUSA SERVICE are always available on the website of the relevant PRUSA SERVICE. For this purpose, we process in particular identification data such as your name, contact data such as your address, e-mail, and descriptive data such as your order number, identification of your device/printer, print job record, etc.

We process personal data for this purpose for a period of 5 years from the last login to the relevant PRUSA SERVICE.

E) Provision of customer support services

The legal basis for the processing of personal data for customer support services is, if you are our customer and you have provided us with your order number when enquiring about customer support, a legitimate interest in solving technical and commercial queries related to the ownership of your printer or the use of another PRUSA SERVICE. If you are not our customer, the legal basis for the processing of personal data for the provision of customer support services is your consent, which you give by contacting customer support by filling in the required data via the online communicating tool available on the PRUSA websites. For customer support purposes, we process identification data such as your name, contact data such as your e-mail address and, as the case may be, descriptive personal data such as your order number or purchase or print history.

We process the personal data provided for a period of 5 years from your last activity in resolving a customer support request.

F) Sending newsletters and other commercial communications

In the case of registered users, the legal basis for sending the newsletter is the legitimate interest of the Operator. In the case of unregistered users, the legal basis for sending newsletters is the consent granted by filling in the e-mail address and sending the request to receive commercial communications from the PRUSA website. For the purposes of sending commercial communications, we use the e-mail address you provided, which we keep for a period of 5 years from its provision.

2. The Controller shall delete the personal data upon expiry of the retention period.

3. The Controller does not perform automated individual decision-making or profiling of users within the meaning of Article 22 of the GDPR.

4. Your rights in relation to personal data processing

1. Under the terms of the GDPR, you have the following rights as a data subject:

  • the right of access to your personal data under Article 15 of the GDPR;
  • the right to rectification of personal data under Article 16 of the GDPR, or restriction of processing under Article 18 of the GDPR;
  • the right to erasure of personal data under Article 17 of the GDPR. However, the Controller declares that, following the exercise of your right to erasure of your personal data, the processing of those personal data necessary for the fulfilment of financial, tax and other legal obligations to which the Controller is subject, as well as for the establishment, exercise or defence of legal claims, continues after the Controller has exercised your request;
  • the right to object, under Article 21 of the GDPR, to the processing on the legal basis of legitimate interests or for the purpose of direct marketing;
  • the right to data portability under Article 20 of the GDPR;
  • the right to withdraw consent to the processing of personal data at any time;
  • the right to unsubscribe from receiving commercial communications, i.e. to withdraw consent with the related personal data processing through the link included in the communications;
  • the right to receive a copy of the standard contractual clauses concluded by the Controller under Article 46 of the GDPR.

2. To exercise the above rights, you can use the contact form on the PRUSA websites, the e-mail address [email protected] or you can contact us by sending a written request to Partyzánská 188/7a, Holešovice, 170 00 Prague 7, Czech Republic.

3. You can also file a complaint at any time directly with the Office for Personal Data Protection with its seat at Pplk. Sochora 27, Prague 7, the Czech Republic or with any of the supervisory authorities of the relevant Member State of the European Union (EU) or the European Economic Area (EEA). Contact details of the individual supervisory authorities can be found here: https://edpb.europa.eu/about-edpb/about-edpb/members_en

5. Transfer of personal data to third parties

1. You acknowledge that personal data may be transferred to third parties, including, but not limited to persons:

  • participating in the delivery of goods/services/performance of payments under a contract;
  • providing services for the operation of the PRUSA E-SHOP and other services in connection with the operation of the PRUSA E-SHOP;
  • providing customer support services;
  • providing marketing services.

2. Except for the recipients and categories of recipients set out below in this Policy, the Controller does not transfer personal data to countries outside the European Economic Area (“EEA”) or to international organisations. In cases where personal data are transferred to countries outside the EEA, the Controller shall take all steps foreseen by generally applicable European data protection law to ensure adequate protection of personal data, in particular by means of standard contractual clauses on data protection adopted by the European Commission (or the supervisory authority and then the European Commission), which it shall provide for contractual arrangements with each relevant recipient of personal data.

3. The processing services used, including marketing and support tools:

  • Google Analytics - tracks cookies and web use
  • Google Adwords - tracks cookies and web use
  • Facebook - tracks cookies and web use
  • Pinterest - tracks cookies and web use
  • Reddit - tracks cookies and web use
  • Livechat.com - tracks cookies and web use
  • Luckyorange.com - tracks cookies and web use
  • Mailchimp - tracks cookies and web use
  • Appzi.com - tracks cookies and web use
  • Smartlook.com - tracks cookies and web use
  • Heureka.cz - tracks purchase conversions and e-mail for the purposes of the “Ověřeno zákazníky” (verified by customers) service
  • Trustpilot.com - tracks purchase conversions and e-mail for the “Customer invitation” service

4. The PRUSA websites may also contain other links and functionalities to third-party services and social networks, such as Facebook, Pinterest, Twitter, Instagram, etc., which may, if you choose to use them, process your personal data such as your IP address, the history of the pages you have visited or may store cookies or other technical means on your device, such as the Facebook pixel, etc. The processing of your personal data in this case is governed by the policies adopted by the operators of these services and social networks, which are available on their websites

5. All personal data processed by the Controller may also be transferred to recipients who are other companies from the Prusa3D group. The legal basis for the sharing of personal data by the companies of the Prusa3D Group is the legitimate interest of the Controller under Article 6(1)(f) of the GDPR; this legitimate interest of the Controller consists in the interest in the transfer of personal data within the group of companies for internal administrative tasks in accordance with this Privacy Policy. For the purposes of this Policy, the Prusa3D Group consists, in aggregate, of the following legal persons incorporated under the laws of the Czech Republic:

  • Prusa Development a.s., Company Id. No.: 06662277, with its registered office at Partyzánská 188/7a, Holešovice, 170 00 Prague 7, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, Section B, File 23081;
  • Prusa Manufacturing a.s., Company Id. No.: 06655866, with its registered office at Partyzánská 188/7a, Holešovice, 170 00 Prague 7, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, Section B, File 23066;
  • Prusa Polymers a.s., Company Id. No.: 06593615, with its registered office at Partyzánská 188/7a, Holešovice, 170 00 Prague 7, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, Section B, File 22991;
  • Prusa Development a.s., Company Id. No.: 06662277, with its registered office at Partyzánská 188/7a, Holešovice, 170 00 Prague 7, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, Section B, File 23081;
  • Prusa Global a.s., Company Id. No.: 06656447, with its registered office at Partyzánská 188/7a, Holešovice, 170 00 Prague 7, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, Section B, File 23068;
  • Prusa Circuits a.s., Company Id. No.: 14099519, with its registered office at Partyzánská 188/7a, Holešovice, 170 00 Prague 7, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, Section B, File 26948;
  • FUTUR3D s.r.o., Company Id. No.: 28952383, with its registered office at Partyzánská 188/7a, Holešovice, 170 00 Prague 7, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 155408; and
  • CoMoGa s.r.o., Company Id. No.: 27199738, with its registered office at Václavské náměstí 813/57, Nové Město, 110 00 Prague 1, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 103902.

6. The recipients specified herein shall not make the personal data available any further; a copy of the personal data processed may be obtained from them.

6. The conditions of personal data security

1. The Controller represents that it has implemented all the appropriate technical and organisational measures for personal data protection.

2. The Controller has adopted technical measures to secure the data storages and storages of personal data in hard copy form, including, in particular, a secured/encrypted access to the internet, encryption of customers’ passwords in the database, regular updates of the system and regular backup of the system.

3. The Controller represents that only authorised persons of the Controller shall have access to the personal data.

7. Cookies

1. In order to improve the quality of the PRUSA SERVICES and to facilitate their use, in particular to analyse the traffic and user behaviour on the PRUSA websites, to personalise advertising and to make social media functions more accessible, the PRUSA SERVICES use cookies or other technical means stored on your end device (hereinafter the “cookies”). The cookies may be saved directly by the Controller, or they may be third party cookies (see the recipients under paragraph 5.3 hereof). These files may not directly contain personal data, however, in conjunction with other data, may gain the nature of personal data.

2. A list of processed cookies and their division into individual categories which include strictly necessary cookies, which must always be processed for the proper functioning of the PRUSA websites, and targeting cookies, which you can consent to, can be found here: https://www.prusa3d.com/page/information-about-cookies_231459/.

8. Final provisions

1. This Privacy Policy forms an integral part of the Terms and Conditions, the General Terms and Conditions and the PRINTABLES Terms and Conditions.

2. This Privacy Policy enters into effect on August 1, 2022.